Privacy Policy
When we refer to ‘we’, ‘us’, ‘our’ and the ‘Business’ 'Organisation' in this policy, we mean TurkFlix Ltd, registered company number is 12585638 of TurkFlix Ltd, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
Our relationship with our customers and the public at large is of great importance to the organisation. This policy sets out the basis by which any personal data we collect from you, or that you provide to us, will be processed by us.
Data Protection Statement
TurkFlix Official is committed to protecting your personal information and making sure that our communications with you are secure, proportionate and targeted. This policy explains how we collect, manage and use the personal information you provide to us, whether online, via phone or in person, email, writing or any other correspondence.
Most information that we hold will have been obtained directly from you.
Staff who handle personal data have received relevant data protection training.
How TurkFlix May Use Your Data
We may use your personal data for a number of purposes, including the following:
- To provide you with information about the work and activities of the Organisation. This might include sending you publications, e-newsletters, invitations to events and details of new products on offer.
- To provide you with information by email which we feel may interest you and where you have given your consent to be contacted by email.
- To telephone you if you have provided us with your telephone number and have not registered with the Telephone Preference Service.
- For internal record keeping, including the management of any feedback or complaints.
- For recruitment purposes.
- Electronic tools may also be used to monitor the impact of the company communications, such as using email tracking to record when an email we sent to you has been opened.
- We also use your data to ensure that the ways in which we communicate with you do not conflict with your chosen communication channel preferences (for example, by post, telephone or electronic means).
- To target communications and messages to you and to identify similar groups of prospective supporters.
- To compile briefing notes for our staff about guests in advance of meetings, dinners and other events at which supporters and potential supporters may be present.
What Personal Data Do We Collect?
We may collect personal information about you when you engage with us for a number of reasons including if you make a inquiry, subscription attend one of our events, engage with our social media, enquire about our activities, sign up for our newsletter, participate in a campaign, or apply for a job with us.
This can include information such as your name, postal address, email address, phone number, age, bank details and credit/ debit card details, if relevant.
In addition to your personal data, we may also ask for your preferences so that we can send you information that is tailored to your interests.
We do not usually collect ‘sensitive personal data’ from you unless there is a clear reason and we have your explicit consent to do so, or you had already made the personal data manifestly public.
Website Users
Our web servers use cookies and collect anonymous logs during user visits to our website that provide valuable information for improving them in the future. For more information see our separate Cookies policy.
Your Data and Third Parties
Hosting and processing arrangements
Our website and Customer Relationship Management database (Self Serviced Severs) are hosted by third party service providers and therefore any personal details you submit through them may be processed by that third-party service provider.
We also use other third parties to process your personal details, including in the following areas:
- to process online payments
- to process information associated with applications for employment or volunteering opportunities and related recruitment processes.
All third-party service providers process your personal information only on TurkFlix behalf and are bound by contractual terms that are compliant with data protection law.
Data will not be disclosed to external organisations other than those acting as agents for TurkFlix Official, or suppliers who manage (for example) guest lists for events; with relevant agencies such as the police or security services for ensuring screening and safety at events; with the principal or any special guest at a specific event who will be involved in thanking supporters.
TurkFlix does not sell any of its data to third party organisations.
We may have to share certain information with relevant authorities upon request.
Payment processing and fraud Where submitted, your card details may be disclosed to banks or relevant financial institutions to arrange payments. In the case of a suspected fraudulent transaction, your details may be further disclosed for the sole purpose of performing further checks (for example, disclosure to a credit checking agency).
Other sharing
We may also share your personal information with your permission or if we are legally required to disclose your information in circumstances where this cannot be reasonably resisted.
How We May Contact You
By Email
If possible, we would like to be able to contact you by email because we feel it is the most efficient and productive way to communicate with you.
We will contact you by email if you have given us your email address and we are emailing you to provide the services you have requested.
We may in addition contact you for marketing purposes by email if you have given us your consent to do so. This may include requests for your support through a variety of different fundraising initiatives such as requesting donations or inviting you to attend special events.
By Telephone – where we have a legitimate interest to contact you If you have provided us with your postal address or telephone number, we may send you direct mail or telephone you about our work and our fundraising campaigns, unless you have told us that you would prefer not to receive such information. We will carry out a legitimate interest assessment to ensure that we are satisfied that you would reasonably expect such communications from us and would not consider it to be intrusive. For example, we may want to post you an invitation to an event we think you may be interested in.
Keeping your personal data
We keep your personal data for as long as required to operate the service we are providing to you or for archival purposes and in accordance with legal requirements and tax and accounting rules. If we have not heard from you or you have not engaged with us for a period of two years and we do not need to keep your personal data for archival, legal or business reasons, we will delete or suppress your personal information. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
If you have told us that you do not want to hear from us at all or by a particular channel, we will hold the minimum amount of your personal data on a suppression list to ensure we comply with your request.
Your Information Rights
Do you want us to stop contacting you?
It is your choice as to whether and how you want to receive information about us and our work, and the ways you can get involved. You have the right at any time to ask us to amend or stop using your personal information, including for marketing purposes.
You may opt out of marketing emails at any time by clicking the ‘unsubscribe’ link in our marketing emails. You can also change any of your marketing preferences at any time (including telling us that you don’t want us to contact you for marketing purposes by telephone or send you direct marketing by post) by contacting turkflixmembers@gmail.com
If you have told us that you do not want to hear from us at all or by a particular channel, we will hold the minimum amount of your personal data on a suppression list to ensure we comply with your request.
Do you want to request a copy of the information we hold for you?
You have a right to request a copy of the personal information we hold about you and to have any inaccuracies corrected or your data erased. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. Please provide as much information as possible about the nature of your contact with us to help us locate your records. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may amend this Privacy Policy at any time, so please do check it from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated via the Organisations website or by contacting you directly through the most appropriate means. By continuing to engage with us through our services and our website you will be deemed to have accepted such changes.
Please feel free to contact us with any questions related to the policy.
Links
This Policy applies to all data we collect from across the Company, including our website. If a link on this website takes to you to the website of a third party you should refer to the privacy policy relating to that website to understand how your personal information is managed by that third party or how they use cookies. We cannot accept any responsibility or liability for the privacy practices of such third-party websites and your use of such websites is at your own risk.
Changes to this Privacy Policy
We may update the terms of this Policy at any time, so please do check it from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address you have provided to us or by placing a prominent notice on our website. By continuing to engage with us through our services and our website you will be deemed to have accepted such changes.
Cookie Policy
We are committed to protecting and respecting your privacy in accordance with the applicable data protection legislation (the "Data Protection Legislation"). This privacy policy (“Privacy Policy”) sets out how we collect, use and share information that identifies you or is associated with you (“personal data”).
What Are Cookies
It’s common practice with almost all websites this site uses cookies, which are small files that are downloaded to your computer, to improve user experience. This page describes what information they gather, how we use it and why cookies may need to be stored. We will also advise how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.
How We Use Your Information
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies active if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the state of cookies by adjusting the settings on your browser. Disabling cookies can impact the functionality of websites you may visit. Therefore it is recommended that you do not disable cookies.
Payment Processing
This site offers payment facilities and some cookies are essential to ensure that your payment is remembered between pages so that it can be processed accurately.
When you submit data through a form such as those found on contact or payment forms cookies may be set to remember your user details for future correspondence with the exception of credit or debit card details.
Third Party Cookies
In certain cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google, which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately.
Questions
Further information, comments and requests regarding this Cookies Policy are welcome and should be addressed to turkflixmembers@gmail.com or TurkFlix Official, 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ
